Privacy Policy
This Privacy Policy explains how Bloom Haven processes personal data when you visit the website, make an inquiry, book a consultation, or arrange floral services for weddings and events.
Contact for Privacy Matters
Purposes of Processing
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm dates, manage deposits and payments, coordinate delivery and setup, maintain customer records, handle accounting and legal obligations, and improve the operation and security of the website. We may also use limited technical data to diagnose problems and understand general site performance.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, payment handling, bookkeeping, and delivery or setup coordination. These recipients may process data only for the services they provide to us and under appropriate confidentiality and data protection terms.
Legal Disclosures
We may disclose personal data if required to comply with law, a court order, tax or accounting obligations, or a lawful request from public authorities. We may also disclose information where necessary to establish, exercise, or defend legal claims.
Your Rights
You may have rights to know whether we process your data, obtain a copy of it, correct inaccurate information, request deletion in appropriate cases, and object to certain processing. Some requests may be limited where we must keep data for legal, contractual, or security reasons.
How to Make a Request
To exercise a privacy right, submit a clear request using the contact details in this policy and describe the data or processing concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.
Retention of Personal Data
We keep personal data only for as long as needed for the relevant inquiry, booking, project, accounting, or legal purpose. When data is no longer required, it is deleted or anonymised in accordance with our retention practices and applicable law.
Policy Updates
We may update this policy from time to time. The revised version will apply from the date stated in the policy, and significant changes will be communicated in a reasonable manner when appropriate.
GDPR Overview
Bloom Haven acts as a controller for personal data processed through its website, inquiries, consultations, and floral project handling. Processing is based on applicable legal grounds such as consent, contract performance, legal obligation, and legitimate interests, depending on the context.
Your GDPR Rights
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
Personal Data We Collect
We may process identification and contact details, event and order information, communication content, consultation notes, delivery and setup details, payment-related records, and technical data such as device and usage information. Where relevant, we also process preferences shared for floral design, colour palette, venue setup, and scheduling.
Sources of Personal Data
We receive data from website forms, phone or consultation appointments, direct messages, and payment or delivery interactions. We may also generate internal records from project management, order handling, and website use, including basic technical logs and correspondence history.
Types of Cookies
We may use essential cookies for site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.
Cookie Controls
We use browser settings, cookie preferences, and similar controls to manage non-essential cookies. Essential cookies may remain necessary for basic site functions, while analytics or preference cookies can usually be limited or disabled through the browser or device settings.